Support
Introduction
Welcome to Valdho, where we are dedicated to providing exceptional support to ensure you get the most out of our landing page and funnel builder platform. Our goal is to offer prompt, efficient, and friendly assistance whenever you need it.
Support Channels
Live AI Chat Support (24/7)
Our AI chat support is available around the clock to assist you with immediate queries, guidance on using the platform, and troubleshooting common issues.
Simply click on the chat icon located at the bottom-right corner of our website or within your dashboard to start a conversation with our AI assistant.
Human Support (8 Hours Daily)
Our dedicated human support team is available from 9:00 AM to 5:00 PM IST, Monday to Friday.
Our experts are here to handle more complex issues, provide in-depth explanations, and offer personalized assistance.
You can reach out to our human support team via the chat system during working hours or through our support email at support@valdho.com.
Ticket System
For issues that require detailed attention or are not time-sensitive, you can raise a support ticket.
To submit a ticket, please visit [Support Ticket URL] or click on the “Submit a Ticket” option within your account dashboard.
Our team aims to respond to all tickets within 24 business hours.
Support Scope
- Technical Support: Assistance with troubleshooting, bug reports, and technical issues related to our platform.
- Account Management: Help with billing, account settings, and subscription inquiries.
- Product Guidance: Guidance on using various features, tools, and best practices to maximize your experience.
- Feature Requests: We value your feedback and encourage suggestions for new features or improvements.
Response Time
- AI Chat Support: Immediate response 24/7.
- Human Support: Response within 2 hours during working hours.
- Ticket System: Initial response within 24 business hours; resolution time may vary based on the complexity of the issue.
Escalation Process
If you are not satisfied with the initial response or need further assistance, you can escalate the issue by:
- Mentioning the escalation request in your existing chat or ticket.
- Emailing our support management at support@valdho.com.
Our escalation team will review your case and provide a resolution as soon as possible.
Customer Responsibility
To ensure efficient and effective support, we ask our customers to:
- Provide detailed information about the issue, including screenshots or error messages when applicable.
- Be available for follow-up questions or testing if required.
- Respect our support staff and communicate in a professional manner.
Conclusion
Your satisfaction is our priority, and we are committed to delivering the best support experience possible. For any questions or additional information, please do not hesitate to reach out via our support channels.