Cancellation & Refund Policy
Introduction
At Valdho, we strive to provide our customers with a seamless and satisfactory experience. This Cancellation & Refund Policy outlines the terms and conditions for cancelling your subscription and requesting refunds. By using our Service, you agree to be bound by this policy.
Free Trial Period
14-Day Free Trial
We offer a 14-day free trial for new users to experience our landing page and funnel builder platform. During this trial period, you can explore all features without being charged.
Cancellation During Trial
If you cancel your subscription within the 14-day trial period, you will not be charged any fees. To cancel, please follow the instructions on your account dashboard or contact our support team at support@valdho.com.
Post-Trial Charges
If you do not cancel your subscription before the end of the 14-day trial period, your payment method on file will be charged the subscription fees according to the plan you selected during account creation.
Subscription Fees
Billing
Subscription fees are billed on a recurring basis as specified at the time of purchase. By subscribing, you authorize Valdho to charge your payment method on file for the applicable fees.
Non-Refundable Fees
All subscription fees are non-refundable except as provided in this policy. If you cancel your subscription after the trial period, you will not receive a refund for any fees already paid.
Payment Issues and Refunds
Payment Failures
In the event that your payment fails to process and the payment does not reach us, our support team will assist you in resolving the issue and obtaining a refund from your bank.
Requesting a Refund
If you believe you have been incorrectly charged or have encountered an issue with your payment, please contact our support team at support@valdho.com. We will review your case and, if applicable, work with you and your bank to process a refund within the next 7 working days.
Cancellation Process
How to Cancel
You can cancel your subscription at any time by logging into your account and following the cancellation instructions provided on the dashboard, or by contacting our support team at support@valdho.com.
Effective Date of Cancellation
Cancellations will take effect at the end of your current billing cycle. You will retain access to the Service until the end of the billing period, after which your account will be deactivated.
Changes to Policy
We may update this Cancellation & Refund Policy from time to time. If we make significant changes, we will notify you by email or by posting a notice on our website. Your continued use of the Service after any changes to this policy constitutes your acceptance of the revised terms.
Contact Information
If you have any questions about this Cancellation & Refund Policy, please contact us at support@valdho.com.